Shipping

Shipping Policy

Use this guide from Owala to review processing, delivery, and tracking. This page applies specifically to owalrq.shop.

Details from Owala on tracking and addresses
For purchases made through owalrq.shop, Owala applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

returns after delivery at Owala
For Owala customers at owalrq.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from Owala on delivery issues
For purchases made through owalrq.shop, Owala applies the following guidance on delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Owalrq.shop or 9166135478. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

What Owala customers should know about delivery area
For purchases made through owalrq.shop, Owala applies the following guidance on delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

processing and transit at Owala
For purchases made through owalrq.shop, Owala applies the following guidance on processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrq.shop
Phone: 9166135478
Physical address: 514 Van Ness Ave, San Francisco, California, 94102, United States