Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owalrq.shop.

What Owala customers should know about condition of returns
Owala publishes this condition of returns guidance for customers using owalrq.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to exceptions
For Owala customers at owalrq.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at Owala to refund timing
The following refund timing guidance applies to the Owala storefront at owalrq.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How Owala handles eligibility
For purchases made through owalrq.shop, Owala applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

starting a request at Owala
This starting a request section covers orders and visits through owalrq.shop for Owala. When requesting a return or exchange, contact us at Support@Owalrq.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How Owala handles order problems
For purchases made through owalrq.shop, Owala applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at Owala to support
Customers using owalrq.shop can rely on the following Owala guidance about support. For return or exchange assistance, contact Support@Owalrq.shop or 9166135478.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrq.shop
Phone: 9166135478
Physical address: 514 Van Ness Ave, San Francisco, California, 94102, United States